Cancellation policy

Cancellation Policy on Pre-Orders

Some items in our store may be offered as pre-orders. This cancellation policy outlines the procedures for changing or canceling these types of purchases.

When you place a pre-order, you are reserving an out-of-stock or upcoming product not yet in inventory. We may collect a partial deposit at checkout, securely store your payment method, and charge the full or remaining balance when the product is ready to ship.

You may cancel a partially paid pre-order that has not yet been fulfilled for a 10% cancellation fee. Once an order has been fully paid or shipped, it is no longer eligible for cancellation or refund. All purchases are backed by a 2-year warranty and lifetime customer support.

Custom Orders

Custom orders—including any sizes or configurations not listed as standard options on our website (75", 85", 102", 108", 129", 135", and 162")—are non-cancelable and non-refundable once the deposit has been paid and the order is placed. This applies to any order tailored to customer specifications outside our standard product offerings.

Return Policy

We do not accept returns once the full payment is received and the product has shipped. However, every purchase is protected by a 2-year warranty and includes lifetime support to ensure long-term satisfaction and performance.